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TIC Strategies


Throughout the interaction, individuals and staff feel physically and psychologically safe.


Power differences — between staff and individuals and among organizational staff — are leveled to support shared decision-making.

Trustworthiness + Transparency

Decisions are made with transparency, and with the goal of building and maintaining trust


Individuals and staff strengths are recognized, built on, and validated — this includes a belief in resilience and the ability to heal from trauma.

Peer Support

Individuals with shared experiences are integrated into the organization and viewed as integral to service delivery

Humility + Responsiveness

Biases and stereotypes (e.g., based on race, ethnicity, gender, age, geography) and historical trauma are recognized and addressed.

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